1. How do I sign up for an account?
Click on "Create An Account". Please fill out the requested information. Once the information has been submitted, we will review it on our end and validate the account. If you do not receive a validation email from the Cuevas Team within 10 minutes, please call us toll free at 1-800-328-3827.
2. Do I have to create an account?
We ask that all customers create an account when purchasing items because some of our customers are tax exempt, and we have to review all new accounts to ensure proper charges.
3. What if I forget my login?
Your username is your email address. If you forget your password, click on "Forget Your Password", and an email will be sent to you with a new temporary password. Upon logging in, you can change the temporary password.
4. My facility is tax exempt. How do I make sure I am not charged tax?
Since we require approval on each new account, we will set up the account accordingly. If you are about to place your order and can still see tax on the checkout screen, please call us toll free at 1-800-328-3827.
5. When will "stock" items ship?
Cuevas Distribution is located in Texas and our business hours are 8:00A.M. to 5:00P.M. C.S.T. Please allow 24 hours for your order to ship from our Fort Worth location. Most orders will ship UPS Ground service and delivery is based on your distance from Fort Worth, TX.
6. How long before "out of stock" items ship?
Please allow 7-10 business days for non-stock items. There are some items noted on the website as non-stock items. If the order will be longer than the 7-10 business days, customer service will email or call to provide the estimated ship date.
7. How much is freight?
Cuevas Distribution uses UPS for most orders. Freight varies depending on the weight of the item. Generally, the price may range from $7-$12 per item based on the weight and destination of the items.
8. Are there any discounts for my facility?
Discounts will be applied to qualified accounts upon account approval. If you are looking to purchase an item in bulk, please call customer service toll free at 1-800-328-3827 to inquire about a possible price break.